I got a second job, and it’s going along nicely. Sure, working after work, or on a weekend, isn’t nesesarily the first thing one wants to do. But the extra money is nice, as is the chance to just get out, meet some people, and hopefully learn something.
In this case, about wine.
But the return to the customer service industry has also proven to be educational on other matters besides the vino. For example, I’ve learned some things about myself and others.
You see, this past Friday and Saturday night, our point-of-sale computer system was out of commission. So all billing, taking payments, and accounting had to be done by hand.
In a historic downtown hotspot.
In the middle of summer.
On the two busiest nights of the week.
Despite it all, we survived. And we survived with style.
Here’s what stuck out to me from this brief return to the days of my youth when doing everything by hand would have just been considered normal.
We rely on machines way too much. A malfunctioning machine, in this case due to a quick lightning storm that rolled through town, made everyone panic like the sky was falling.
Well, not all of us. There was definitely a, shall we say, demographic difference in how people handled things, but I’ll get to that later.
The thing is, the idea of having to do things manually seemed to abhorrent, not only to employees, but to the customers. From the looks of pity and soothing words we received, it was like we all lost loved ones.
It wasn’t that bad. Really. In fact, in some ways just writing things down was easier.
But this doesn’t bode well–and I’m really stretching things out here–but if there’s ever some global catastrophe, be it natural disaster or act of war, that knocks out our power grid, we are totally boned. Continue reading “A High Tolerance for Chaos: What I’ve Learned from Rejoining the World of Customer Service “